Frequently Asked Questions

Create an account, fill in the report form with a description, last known location and photos, then pay the 2,000 RWF posting fee. Once our team approves it, the case goes live on the public register.

It covers reviewing and hosting the case, and keeps the queue free of spam so real cases are not buried behind it. You pay it once per case, not on a recurring basis.

You get an SMS with the reason — usually an unusable photo, missing detail, or a duplicate case. The fee is not automatically refunded, but contact us and we will take a look.

Usually within 24 hours. Cases involving children or vulnerable adults jump the queue automatically.

No. Reports are reviewed during working hours, not monitored around the clock. If someone is in danger, or you have found a missing person right now, call the police — do not wait on this site.

No. Anyone can submit a sighting with just a name and phone number. You do not need to be certain — report it anyway.

Yes. Tick "do not share my name with the family" and they will not see who you are. Our review team still sees your contact details so we can follow up, but we will not pass them on.

The family gets an SMS immediately and can read it once signed in. Our team reviews it at the same time and marks it credible or not — sightings are never shown publicly.

The missing person's description, photo and last known location are public. Your own contact details never are. Sightings on a case are visible only to the family and our review team.

Sign in and open My Cases to see its status and every sighting submitted. You also get an SMS at each stage — payment, published or rejected, and any new sighting.

Contact us and we will close the case. It stays on the register marked as found rather than being deleted, so anyone who saw the original notice knows the outcome.

Yes. Every published case has a "Print this notice" button that generates a one-page poster with the photo, description and case number — ready to put up where the person was last seen.